REPORTING A CLAIM

To report a claim please call 1-877-660-MMFI (6634)

Please report your claim to our office as soon as possible after the loss!

Please have the following information available when you call:

1. Your name & address

2. Your policy number

3. The date of the loss or damage

4. The type of loss (wind, fire, etc.)

5. Approximate amount of the loss

6. A phone number to contact you

A claims adjuster will contact you as soon as possible to deal with your claim personally. Should you need to report an emergency claim on weekends or holidays, please call the toll free number and provide the above requested information if possible. Our claims staff will check the messages each day and call you back to help you as soon as possible.

Loss Report Form

CLAIMS NETWORK

Mennonite Mutual Fire Insurance a member of the Claims Network Program. At the time of loss, the completed Schedule of Loss form(s) are sent to the Claims Network for proper evaluation to determine the like kind and quality of the items based on the information that the insured provides on the Schedule of Loss.

After the quality control examiner reviews the file, the file is then sent back to the adjuster showing the fair pricing of replacement cost, and depreciation based on the age of the item. The actual cash value of the item is then calculated. Advance payments are then made based on the evaluation. If more information is required about an item on the Schedule of Loss form, they will make every effort to contact the insured. Names and addresses of preferred vendors are given. There is also a Notes section at the end of the Assessment Report advising of any differences or special features that is different to what an insured had.

Vendors in support of the specific brands and/or product categories as noted may not have been identified within the region. Contact the Claims Network at 1-800-214-6377 to assist you in either locating a local vendor or in providing you the product items through their distribution center. Some vendors cited may have other locations within your region. Please contact the vendor as noted for the location nearest you.

All items are to be replaced within the same product category. Any changes must first be approved by your adjuster.
 

ICC

Mennonite Mutual Fire Insurance is a member of the ICC (Insurance Claims Carpet Replacement Program).

After determining an insured’s carpet needs to be replaced, the adjuster shall forward a small sample (4”x4”) of the damaged carpet to the independent validation service. Upon receiving a sample from the adjuster, ICC will analyze and evaluate the quality of the damaged material and match it for construction, weight and texture from the pre-approved carpet mill supplier(s). If a mill approved product can not be found, ICC will research an alternate product from an appropriate supplier. After Validation, ICC will return to the adjuster a faxed/e-mailed copy of the validation report, detailing all relevant insurer and insured information along with an existing carpet analysis, recommended carpet alternatives and the name(s) or pre-approved area Program Retailers. (note that the carpet sample sent for validation will be held by the validation service for reference)

Also note that the insured is not required nor restricted to only purchase carpet recommended by the validation service. The procedure is intended to fairly and accurately establish the replacement cost of the existing material.

For vinyl and linoleum evaluation, an 8x8 sample is required. The sample should represent a fair visual of the entire pattern. Ensure that the sample is complete with all of the backing attached. Generally the best place to get the sample from is under a stove or near a hot air vent.

For Laminate flooring validations and under pad, an undamaged sample is required. The sample size should be cut to not more than 6 inches long with 3 finished edges. Any additional pertinent information concerning the sample is required such as where purchased, product name, style, etc.

ICC has secured preferred supplier agreements from a number of national laminate suppliers on behalf of the Insurers including national prices. The ICC report will show a “DIY sell” and a “Pro Sell” replacement cost unit price.

Pro Sell, is the unit cost selling price from an ICC member retailer when the material is being supplied and installed by the program member.

DIY Sell, is the unit cost selling price available to the Insured or Contractor when the material is being purchased from the ICC member retailer and installed by others.